Every Imagipop is made by hand to your specific order. Because our products are personalised and perishable, our refund policy reflects that reality. We think it is fair and we stand behind our work.
If we made a mistake or your order arrived damaged, we will make it right -- either with a reprint or a full refund. If you changed your mind or submitted a poor-quality photo, we cannot offer a refund. When in doubt, email us before ordering.
If your order arrives damaged, contact us within 5 days of delivery at hello@imagipop.com. Please include:
We will assess the damage and either reprint and reship your order at no cost or issue a full refund -- your choice.
If we printed the wrong image, wrong colour, or wrong quantity, that is entirely on us. Contact us within 5 days of delivery and we will reprint your correct order and ship it at no additional cost.
If your order has not arrived within 14 days of the shipping notification email, contact us. We will investigate with the carrier and either reship or refund if the order cannot be located.
Print quality depends on the photo you submit. We print what you give us. If your photo was blurry, poorly lit, or very small and the pops look that way, we are not able to offer a refund. We strongly recommend reviewing the photo quality tips on our story page before ordering.
If you are unsure whether your photo will print well, email it to us at hello@imagipop.com before placing your order and we will give you an honest assessment.
Because each order is custom-made, we begin production quickly after payment clears. If you need to cancel, contact us immediately at hello@imagipop.com. If production has not yet begun we will cancel and refund in full. Once printing has started we are unable to cancel.
Approved refunds are issued back to your original PayPal payment method. PayPal typically processes refunds within 3 to 5 business days. We do not issue refunds in any other form.
Email us at hello@imagipop.com and explain what happened. We are reasonable people and we want every customer to be happy with their order. We will always try to find a fair solution.